UK Service Terms and Conditions for Man With A Van Hornchurch
These Terms and Conditions set out the basis on which Man With A Van Hornchurch provides domestic and commercial transport, lifting, loading, delivery, and related removal services within the United Kingdom. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to these terms. These terms are designed to create a clear understanding of what is included, what is excluded, and how both parties should act before, during, and after the service. They apply to all standard van services, single-item moves, partial loads, collections, drop-offs, and associated labour unless a separate written agreement states otherwise.
The customer is responsible for reading these terms carefully before the service date. Where a booking is made on behalf of another person, the person making the booking confirms that they have authority to accept these terms on that person’s behalf. References to we, us, and our mean the service provider operating as Man With A Van Hornchurch. References to you and your mean the customer, sender, recipient, or any authorised person acting for the customer. These terms should be read together with any quotation, booking summary, or written service confirmation.
All services are subject to availability and to the accuracy of the information supplied at the time of booking. If any details change after the booking has been accepted, including access conditions, item sizes, parking arrangements, or collection addresses, we may need to revise the quotation, schedule, or service method. The customer agrees to provide complete, truthful, and timely information so the job can be planned safely and efficiently.
Booking process begins when the customer submits a request for a quote or booking. We may ask for details such as the collection and delivery addresses, type and number of items, estimated loading time, property access, floor levels, van access, parking restrictions, and any special handling requirements. A quote is usually based on the information provided and may be fixed, estimated, or subject to final confirmation depending on the nature of the job. A booking is only secured once we confirm acceptance and, where required, receive a deposit or advance payment.
The customer must check the booking summary immediately after receipt and notify us of any errors. If the customer requests additional items, extra labour, waiting time, or a change in the route or destination, these may affect the price and may require a revised schedule. We reserve the right to decline a booking if the service requested is unsafe, unlawful, outside our operational capacity, or materially different from the original description. Man and van Hornchurch services may involve flexible scheduling, but any agreed time is subject to traffic, weather, and prior job completion.
We aim to arrive within the agreed window, but arrival times are estimates unless expressly confirmed as fixed. The customer should ensure that all items are ready for collection and that the premises are accessible. If delays occur because the customer is not present, access is restricted, the load is not ready, or the information supplied is inaccurate, we may charge waiting time or cancellation fees. Where a job is delayed substantially, we may reassign resources or reschedule the service to another slot.
Payments must be made in accordance with the quotation or booking confirmation. Unless otherwise agreed in writing, payment is due on completion of the service or before unloading at the destination. We may require a deposit for larger jobs, advance payment for certain bookings, or full payment prior to commencement where the risk profile or value of the work justifies it. Accepted payment methods may vary and will be confirmed at the time of booking.
All prices are stated in pounds sterling and may include VAT only where expressly stated. Quotations may be based on mileage, time, labour, number of vans, access difficulty, the volume of goods, waiting time, disposal charges, or other service factors. If the job exceeds the original scope, the customer agrees to pay the reasonable additional cost. This includes circumstances where extra journeys are needed, furniture must be dismantled or reassembled, or the service takes longer than anticipated because of unforeseen complications. Any van service price adjustment will be explained where practical.
We may suspend or refuse work if payment is overdue, if the customer disputes charges without reasonable cause, or if there is a material risk that payment will not be made. In the event of late payment, we reserve the right to recover reasonable administrative costs, bank charges, debt collection expenses, and statutory interest where permitted by law. The customer is responsible for ensuring sufficient funds are available for any card, bank transfer, or other agreed payment method.
Cancellations and amendments must be requested as soon as possible. If the customer cancels a booking, cancellation charges may apply depending on how much notice is given, whether a vehicle has already been assigned, and whether work has already begun. If cancellation occurs shortly before the scheduled time, or if our team arrives and cannot carry out the work because of the customer’s actions or failure to prepare, the full or partial booking amount may still be payable. Any deposit paid may be non-refundable where the booking has reserved time, labour, or vehicle capacity.
We may cancel or postpone a booking where there is illness, vehicle breakdown, severe weather, unsafe access, incorrect information, unpaid sums, or circumstances outside our control. If we cancel for reasons within our control, we will usually offer a rescheduled date or refund any unearned payment relating to the cancelled element. We are not responsible for indirect losses arising from cancellation, including missed appointments, loss of earnings, or consequential inconvenience. A Man With A Van Hornchurch booking may be amended only if both parties agree the revised arrangement is workable.
Liability is limited to losses directly caused by our negligence or breach of contract, subject to these terms and applicable law. We will take reasonable care when handling goods, loading vehicles, and carrying out removal or delivery tasks. However, the customer remains responsible for ensuring that items are suitably packed, protected, and fit for transport. We are not liable for damage arising from poor packing, pre-existing defects, unsuitable packaging, hidden weakness in furniture, or the natural movement of goods during transit.
Where we are asked to dismantle, assemble, lift, or carry items through confined spaces, stairs, lofts, or narrow entrances, the customer accepts that some minor scuffs or wear may occur as part of a normal moving process. We are not responsible for damage to floors, walls, fixtures, or items caused by inadequate access, unreasonable instructions, or failure to disclose fragile conditions. Our total liability for any proven claim will be limited to the lower of the value of the affected service or the amount recoverable under any applicable insurance arrangement, except where the law requires otherwise.
We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded under UK law. Claims must be notified promptly and, where possible, before goods are moved onward or disposed of. The customer should inspect items as soon as reasonably practical after delivery and report any issue in writing with supporting details, including photographs where appropriate. Failure to report promptly may affect the ability to investigate the matter fairly.
Waste regulations apply to any removal, loading, disposal, or transfer of unwanted items, rubble, packaging, or household waste. The customer must not request that we carry, transport, or dispose of controlled, hazardous, illegal, or dangerous waste unless we have expressly agreed to do so and have the necessary authorisation, licensing, and procedures in place. This includes, by way of example, asbestos, chemicals, paint products, oils, medical waste, batteries, gas cylinders, electrical waste, and items contaminated by biological material.
If waste removal is included, the customer must disclose the nature of the waste in advance so that it can be assessed correctly. We may refuse any item that could breach environmental, transport, or public health rules. The customer agrees that all waste presented for collection is owned by them or that they have the lawful authority to arrange its removal. They also agree not to conceal prohibited materials within bags, boxes, furniture, or mixed loads. Where waste transfer notes, disposal receipts, or site-specific compliance documents are needed, the customer must cooperate with any reasonable request for information.
We may take reasonable steps to separate, sort, load, and transfer waste in accordance with the law and with any relevant duty of care obligations. If we are required to incur additional costs due to misdescribed waste, contamination, or unlawful presentation of materials, those costs may be passed to the customer. The customer shall indemnify us against penalties, claims, fines, expenses, or losses arising from the customer’s failure to comply with waste laws or from any false statement made about the nature of the goods or waste involved in the booking.
Customer responsibilities include ensuring that parking or loading space is available, keys or access codes are provided where required, fragile goods are clearly identified, and all relevant consents are obtained before the service begins. The customer must remove personal data from devices and secure confidential documents if they are included in the move. We are not responsible for the loss of data, documents, or digital files unless loss is caused by our proven negligence and could reasonably have been avoided.
We may rely on instructions given by the customer, an appointed representative, or any person reasonably appearing to be authorised. If the customer is not available, we may act on the best available information to complete the service, but we are not responsible for outcomes caused by ambiguous or incomplete instructions. Any estimate of time, distance, or workload is given in good faith but is not a guarantee unless expressly stated. The customer accepts that weather, road conditions, traffic, and site access can affect the delivery of any man with a van service.
Nothing in these terms affects the customer’s statutory rights as a consumer where applicable. If any provision is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. We may update these terms from time to time, and the version in force on the date of booking will normally apply to that booking unless a later written agreement says otherwise. Any failure by us to enforce a term on one occasion does not waive our right to enforce it later.
The contract between the customer and Man With A Van Hornchurch is governed by the laws of England and Wales. Any dispute arising from or connected with these terms, the booking, or the service shall be dealt with by the courts of England and Wales, except where another mandatory legal forum applies. By proceeding with a booking, the customer confirms that they have read, understood, and accepted these terms and conditions in full.