Terms and Conditions

Man With a Van Hornchurch Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Hornchurch provides removal, transport, collection, delivery and related services within its service area. By making a booking, using our services or allowing us to carry out work for you, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms and Conditions, you should not book or use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, company or organisation requesting or accepting the services of Man With a Van Hornchurch.

We, us, our means Man With a Van Hornchurch as the provider of removal and related services.

Services means any removal, moving, transport, collection, delivery, loading, unloading, packing, furniture assembly or disassembly, or related services provided by us.

Goods means all items, belongings, furniture, equipment, boxes or any other property which is the subject of our services.

Quote or quotation means a price estimate provided by us, whether verbal or written, for the supply of services as described at the time of quoting.

2. Scope of Services

We provide man and van, removal, transport and related services primarily within Hornchurch and surrounding areas, and throughout the UK by agreement. The specific scope of work for each booking will be as described in the quotation or as otherwise agreed at the time of booking.

Unless expressly agreed in writing, our services do not include:

Disconnection or reconnection of appliances or services.

Dismantling or assembling of items that require specialist skills or tools, such as fitted kitchens or specialist equipment.

Removal of doors, windows or structural alterations to property.

Packing or unpacking of goods, except where specifically agreed.

Any additional services requested on the day of the move will be provided at our discretion and may incur extra charges.

3. Booking Process

3.1 Enquiries and quotations

You may request a quotation by providing accurate details of the job, including addresses, access information, dates, times, size and type of goods, and any special requirements. Quotations are based on the information you provide. If this information is incomplete or inaccurate, we reserve the right to amend or withdraw the quotation or adjust the final charges.

3.2 Accepting a booking

A booking is only confirmed when we have accepted your request and you have agreed to the quoted price and any applicable terms, including any deposit requirement. We may refuse or cancel a booking at our discretion where we reasonably believe that carrying out the service would be unsafe, unlawful or impracticable.

3.3 Changes to bookings

Any changes to date, time, addresses, access arrangements, quantity of goods or scope of work must be notified to us as soon as possible. Changes may affect the price and our availability. We will endeavour to accommodate changes but cannot guarantee that we will be able to do so.

4. Pricing, Payments and Deposits

4.1 Pricing basis

Our charges may be on an hourly rate, a fixed price, or a combination, as advised at the time of quotation. Prices are based on factors including distance, size of load, number of staff required, access conditions, and any additional services requested.

4.2 Deposits

We may require a deposit to secure your booking. The amount and payment deadline will be communicated at the time of booking. Deposits are generally non-refundable except as stated in the cancellations section of these terms or where required by law.

4.3 Balance payment

Unless otherwise agreed in writing, the balance of payment is due immediately upon completion of the services on the day of the job. We accept payment methods as advised during booking. We do not accept payment by cheque unless specifically agreed in advance.

4.4 Late or non-payment

If payment is not made when due, we reserve the right to:

Withhold delivery of goods until full payment is received.

Charge reasonable interest and administrative fees for late payment.

Recover our costs of enforcing payment, including any legal or recovery fees.

5. Cancellations and Postponements

5.1 Cancellation by the client

If you need to cancel or postpone a booking, you must notify us as soon as possible. Our standard cancellation charges are as follows, unless otherwise agreed in writing:

More than 7 days before the scheduled date: refund of any deposit paid, less any non-recoverable costs.

Between 7 days and 48 hours before the scheduled date: we may retain part or all of the deposit to cover lost business and costs.

Less than 48 hours before the scheduled date or on the day of the job: full quoted amount may be payable.

We will act reasonably and may adjust these charges on a case-by-case basis, taking into account the circumstances and our ability to re-allocate resources.

5.2 Cancellation by us

We may cancel the booking or stop work if:

You fail to provide accurate information or access as reasonably required.

We consider the work to be unsafe or unlawful.

Weather, traffic incidents, vehicle breakdown, staff illness or other events beyond our reasonable control prevent us from safely providing the service.

In these situations we will notify you as soon as reasonably possible and offer to reschedule where practicable. Our liability will be limited to a refund of any deposit or prepayment you have made for services not carried out, and we will not be liable for consequential or indirect losses arising from such cancellation.

6. Client Responsibilities

You are responsible for:

Providing accurate information at the time of quotation and booking.

Ensuring that suitable parking and access are available at both collection and delivery addresses, including any necessary permits or approvals.

Ensuring that goods are properly packed and protected, unless packing has been agreed as part of our service.

Ensuring that any fragile or high-value items are clearly identified to us before loading.

Arranging appropriate insurance cover for your goods, beyond any limited liability we may provide.

Being present or represented during loading and unloading to give instructions and sign any documentation as required.

If parking restrictions or access issues cause delays or extra work, we reserve the right to charge additional fees to cover extra time, distance or penalties incurred.

7. Excluded and Prohibited Items

We will not knowingly transport or handle any of the following without our prior written consent:

Hazardous, flammable, explosive or toxic substances.

Illegal goods of any kind.

Cash, securities, precious metals or high value jewellery.

Livestock, pets or other live animals.

Perishable goods requiring temperature control.

If any such goods are transported without our knowledge, we shall have no liability for loss or damage and you agree to indemnify us for any claims, losses or expenses that result.

8. Waste, Rubbish and Disposal Regulations

We are not a licensed waste carrier for general household or commercial waste unless expressly stated. We comply with applicable UK waste and environmental regulations. You must not request us to dispose of items in any unlawful manner.

We may agree to remove certain unwanted items, furniture or packaging for disposal, subject to an additional charge. Any such disposal will be carried out at authorised facilities where required. We may refuse to remove items considered hazardous, contaminated or prohibited under waste regulations.

You remain responsible for ensuring that any waste or items for disposal are accurately described. If we incur additional charges, penalties or costs due to inaccurate or incomplete information about the nature of items for disposal, you will be responsible for reimbursing those costs.

9. Loading, Transport and Delivery

We will take reasonable care in handling, loading, securing, transporting and unloading your goods. You agree that normal movement of goods may involve minor scuffs or marks to packaging or low-value items, and that we are not liable for normal wear and tear consistent with careful handling.

You or your representative should check goods at delivery. Any visible damage or missing items should be reported to us as soon as reasonably possible and, where practical, before our team leaves the delivery address.

10. Limitations of Liability

10.1 General liability

We are not liable for any loss or damage arising from circumstances beyond our reasonable control, including but not limited to adverse weather, traffic delays, road closures, mechanical breakdowns, accidents caused by third parties, or acts of nature.

10.2 Damage to goods

Our liability for loss of or damage to goods while in our care will be limited to a reasonable replacement or repair cost, taking into account the age, condition and value of the items, and subject to any exclusions set out in these Terms and Conditions.

We will not be liable for:

Damage to items packed by you, where such damage results from inadequate or improper packing.

Damage to items that are inherently fragile or in poor condition, including but not limited to certain flat-pack furniture, glass, mirrors and antiques, unless it is shown that we failed to exercise reasonable care.

Minor cosmetic damage such as small scratches or marks where reasonable care has been taken but risk is unavoidable due to the nature of the item or property.

10.3 Indirect and consequential loss

We shall not be liable for any loss of profit, loss of income, loss of business, loss of opportunity, or any indirect or consequential loss or damage arising out of or in connection with the services provided, even if we have been advised of the possibility of such loss.

10.4 Maximum liability

Except where liability cannot be excluded or restricted by law, our total aggregate liability for any claim or series of related claims arising out of a booking shall not exceed the amount paid for the services under that booking.

11. Insurance

We recommend that you arrange suitable insurance cover for your goods for the duration of the move, transport or storage, including loading and unloading. Any limited liability we provide is not a substitute for comprehensive insurance cover. It is your responsibility to check whether your existing home or business insurance covers removals and transport.

12. Access and Property Damage

You are responsible for ensuring that adequate access is available at both collection and delivery locations, including lifts, stairways, hallways and doorways, so that our team can safely move items.

We will take reasonable care to avoid damage to property, fixtures and fittings. However, we are not responsible for damage that occurs where:

Access is particularly tight or restricted and you have been warned that damage may occur, and you authorise us to proceed.

Flooring, walls or surfaces are poorly protected or unsuitable for moving heavy items.

Existing damage or defects are present.

We reserve the right to refuse to move items where we believe doing so may cause significant damage or present a safety risk.

13. Time Estimates

Any time estimates given for arrival, completion or duration of services are provided in good faith based on information available at the time. They are not guaranteed. Delays may occur due to traffic, weather, previous jobs overrunning or other factors beyond our control. We will use reasonable efforts to keep you informed of significant delays but are not liable for losses arising from such delays.

14. Complaints and Claims

If you are dissatisfied with any aspect of our services, you should notify us as soon as possible so that we can seek to resolve the issue. Any claim relating to loss or damage should be made to us promptly with reasonable details and evidence.

We may request photographs, proof of value, and a description of the circumstances. You agree to cooperate with any reasonable investigation we undertake. Making a claim does not guarantee that compensation will be paid, and any compensation will be subject to our liability limitations and exclusions.

15. Data Protection and Privacy

We collect and use personal information such as names, addresses, and contact details to provide our services, manage bookings, process payments and communicate with clients. We will handle such information in accordance with applicable UK data protection laws and only retain it for as long as reasonably necessary for these purposes or as required by law.

We do not sell personal data to third parties. We may share necessary information with subcontractors or partners solely for the purpose of fulfilling your booking or meeting legal obligations.

16. Variations to Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. Any changes will take effect when published on our website or otherwise communicated to you.

17. Severability

If any provision of these Terms and Conditions is found by a court or regulator to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the provision of our services.

By confirming a booking with Man With a Van Hornchurch or by allowing us to carry out services for you, you acknowledge that you have read, understood and agreed to be bound by these Terms and Conditions.