Privacy Policy

Man With a Van Hornchurch Privacy Policy

This Privacy Policy explains how Man With a Van Hornchurch collects, uses, stores, and protects personal data relating to our customers and prospective customers in the Hornchurch area. It also sets out your rights under the UK General Data Protection Regulation and any applicable data protection laws. By using our services or contacting us about our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all customers and prospective customers of Man With a Van Hornchurch in the Hornchurch area who contact us, request a quotation, make a booking, or otherwise use our services. It covers personal data collected through telephone calls, text messages, messaging apps, online enquiries, and any other methods of communication we use to provide our services.

Personal Data We Collect

We only collect the personal data that is necessary to provide our services, manage our business, and comply with our legal obligations. The types of personal data we may collect include:

Identity and contact information, such as your name, address, service address, and preferred contact method.

Booking and service information, such as collection and delivery addresses, access details, dates and times of service, and descriptions of items to be moved.

Communication records, such as enquiries, instructions, feedback, and any issues or complaints you raise with us.

Payment and transaction information, such as payment confirmations, amounts and dates of payments, and basic billing details. We do not store full payment card details; where card payments are taken, these are processed securely by our chosen payment processor.

Technical and usage information, where applicable, such as basic data relating to how you interact with our online presence, including date and time of contact and general device information. We do not intentionally collect more data than is necessary for the provision and improvement of our services.

How We Collect Personal Data

We collect personal data directly from you when you contact us to request a quotation, make a booking, or ask a question about our services. This can be via telephone calls, text messages, messaging applications, or online forms where available. We may also collect personal data indirectly through referrals or recommendation messages, but only to the extent necessary to respond to your enquiry or arrange services.

Lawful Basis for Processing

Man With a Van Hornchurch processes personal data only where there is a lawful basis under data protection law. Depending on the circumstances, we may rely on the following lawful bases:

Contract: We process your personal data where it is necessary to enter into or perform a contract with you, including providing quotations, confirming bookings, carrying out removals or delivery services, and handling payments and billing.

Legitimate interests: We process personal data where it is necessary for our legitimate interests, provided these are not overridden by your rights. This may include managing and improving our services, keeping records of communications, handling queries and complaints, and protecting our business from fraud and misuse.

Legal obligation: We may process and retain personal data to comply with legal and regulatory requirements, including tax and accounting rules, and to respond to lawful requests from public authorities.

Consent: In limited cases, we may rely on your consent, for example for certain types of optional marketing communication. Where processing is based on consent, you can withdraw this consent at any time by contacting us.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotations, confirm availability, and arrange bookings for our man and van services in the Hornchurch area.

To plan and carry out collections, removals, and deliveries, including contacting you on the day of service and dealing with any changes or access issues.

To manage payments, invoices, and receipts, and to keep appropriate records for accounting and tax purposes.

To communicate with you about your booking, respond to your enquiries or complaints, and provide after-service support where necessary.

To maintain and improve our services, including analysing common questions or issues so that we can enhance the way we operate.

To protect our business, for example by maintaining records of bookings and communications in case of disputes, and by preventing, detecting and responding to potential fraud or misuse of our services.

Data Retention

We retain personal data only for as long as is reasonably necessary for the purposes for which it was collected, including any legal, regulatory, tax, accounting, or reporting requirements.

Contact, booking, and service information are generally kept for a period that allows us to handle any queries, complaints, or potential legal claims arising from the services provided. In many cases, this will be up to six years from the date of the last service or transaction, in line with standard limitation periods and accounting obligations.

Where personal data is no longer needed for the purposes for which it was collected and no longer required by law, we will take steps to securely delete, anonymise, or otherwise dispose of it.

Data Sharing and Processors

We may share your personal data with third parties where this is necessary for the operation of our services or required by law. When we use third parties to process personal data on our behalf, they act as data processors and must process personal data only in accordance with our instructions and applicable data protection laws.

Typical categories of recipients and processors may include:

Payment processors, to securely handle card or digital payments and refunds.

IT and communication service providers, such as providers of messaging or storage solutions, used to manage bookings and communications.

Professional advisers, such as accountants or legal advisers, where necessary for business management, compliance, and legal claims.

Public authorities, regulators, or law enforcement bodies where disclosure is required by law or necessary to protect our rights or the rights of others.

We do not sell personal data to third parties. Any third-party processing is subject to appropriate confidentiality and security obligations.

International Data Transfers

Where our service providers are located outside the United Kingdom or the European Economic Area, or where data is stored or accessed from such locations, we will ensure that appropriate safeguards are in place to protect your personal data. These safeguards may include the use of standard contractual clauses or other mechanisms approved under applicable data protection law.

Data Security

We take reasonable and appropriate technical and organisational measures to help protect personal data from unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to personal data to those who need it for legitimate business purposes and ensuring that devices and systems used to store data are protected. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Under the UK General Data Protection Regulation and other applicable data protection laws, you have a number of rights in relation to your personal data. These rights include:

Right of access: You can request confirmation as to whether we process your personal data and obtain a copy of that data, together with certain information about how it is used.

Right to rectification: You can request that we correct or complete any personal data that is inaccurate or incomplete.

Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no legal obligation to retain it.

Right to restriction: You can ask us to restrict the processing of your personal data in specific situations, such as while we are investigating a concern you have raised about its accuracy.

Right to object: Where we rely on legitimate interests as our lawful basis for processing, you have the right to object to that processing on grounds relating to your particular situation. We will stop processing unless we have compelling legitimate grounds which override your interests, rights, and freedoms, or the processing is required for legal claims.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you have the right to receive the personal data you have provided in a structured, commonly used, and machine-readable format and to request that we transmit it to another controller, where technically feasible.

Right to withdraw consent: Where we rely on your consent for specific processing activities, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

You can exercise your rights by contacting us using your usual communication method with Man With a Van Hornchurch. We may need to verify your identity before responding to your request. There may be legal or practical reasons why we cannot fully comply with every request, but we will always explain this to you where this is the case.

Complaints

If you are unhappy with how we handle your personal data, we encourage you to contact us in the first instance so that we can try to resolve your concerns. You also have the right to lodge a complaint with the relevant data protection authority in the United Kingdom.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection best practices. Any changes will be effective from the date of publication. You should review this Privacy Policy periodically to stay informed about how we protect your personal data.